FAQs
❓ Frequently Asked Questions
1. What makes KindRoots Skincare different?
We use only 100% natural ingredients — no parabens, no harsh chemicals, no synthetics. Our products are handmade in small batches in the UK, packaged in eco-friendly glass jars with bamboo lids.
2. Is the moisturiser suitable for sensitive skin?
Yes. Our formula is gentle, free from toxins, and made with calming chamomile and nourishing oils. It’s designed to be safe for all skin types, including sensitive skin. If you have specific allergies, please check the ingredient list first.
3. Can I use it on my face as well as my body?
Absolutely. Our Cocoa & Shea Butter Moisturiser is multi-purpose — it can be used on the face, hands, and body. A little goes a long way!
4. How much should I use?
Warm a pea-sized amount between your fingertips and massage into clean, dry skin. Adjust the amount depending on the area you’re treating.
5. Does it contain any synthetic fragrances?
No. The gentle scent comes naturally from chamomile essential oil and vanilla extract — nothing artificial.
6. How do I store the moisturiser?
Keep your jar in a cool, dry place away from direct sunlight. Because it’s all natural, the texture may soften in warm weather and firm up in cooler weather — this is perfectly normal.
7. Is the packaging eco-friendly?
Yes. We use frosted glass jars with bamboo lids, which are recyclable and reusable. We are committed to keeping our packaging kind to the planet.
8. Do you test on animals?
Never. Our products are cruelty-free and always will be.
9. How long does one jar last?
A 50 g jar typically lasts 4–6 weeks with daily use, depending on how much you apply.
10. Do you offer refunds or returns?
Yes, we accept returns on unopened, unused products within 14 days of purchase. Please see our Returns Policy for full details.